FAQ

Why buy from us?

We offer a wide variety of equipment so that we can meet the needs of our diverse customer base. Our representatives spend time with each customer to understand their unique requirements and recommend specific products to satisfy those requirements. Because we offer knowledgeable, personalized service to all of our customers, please be patient and leave a message, if necessary. We will return your call and provide you with the same excellent service.

 

We have competitors that pretend to carry many products, however subscribe to the "one size fits all" approach and push a particular brand. Most large sporting good chains let a separate company use their name and image to appear as if you dealing with the chain. Still other websites that appear to specialize in table tennis are actually companies marketing many products all on "specialized" websites. We even have competitors that will fabricate a "list price" to appear as if they are selling at hugh discounts. Total Table Tennis does not subscribe to these deceptive business practices. Our customers come first!

 

Table tennis is our passion and our sole focus, and we pride ourselves on offering the largest and most diverse selection of table tennis products on the Internet. You can rest assured that when you purchase from us, you are purchasing from people who care.

 

How to Choose a Table

Playing Surface
The most important factors in selecting a table are how well the surface plays and the strength of the frame. If you buy a sturdy table that plays well you will enjoy many years of trouble-free play. How well the table will play is based on the strength of the apron (the steel or wood frame that supports the top), the density of the top, and the thickness of the playing surface. For both indoor and outdoor tables, we strongly recommend purchasing a table with an apron. With exception of the lowest price Prince and Butterfly models, all of our tables have an apron. There is one brand that only adds an apron to their highest price models. We no longer carry that brand.
The more dense the surface and the thicker the top, the better the play. For indoor tables we recommend a top made of high-density particle board or medium-density fiberboard with a thickness of 5/8” (16mm) or thicker. For outdoor tables, the tops will be thinner, however the density and thickness rule still applies. The best playing outdoor models have a synthetic laminate top (Cornilleau and Butterfly). Even though these tops are very thin, they are properly supported and extremely dense. The other approach to outdoor tops is to use a thin wood core (¼” particle board or 1/2 mdf) clad in aluminum. These tops do not play as well as the laminate tops. Additionally, the aluminum can dent and scratch and the paint will oxidize overtime resulting in a dull powdery finish.

Frame Style
Frame strength is import for any table, and especially important for tables that will receive heavy use or use by children. Additionally, tables that are folded and moved frequently, such as outdoor tables should also have a sturdy frame. Frame styles include stationary tables, tables that are joined in the middle and share four casters, and tables that are two separate pieces each with their own set of four casters. All of the "rollaway" tables have wheels for easy moving.

Some manufacturers have gotten very good at making their tables appear sturdy, however looks can be deceiving. Unless a table is properly designed extra weight can actually be a disadvantage. Conversely, some frames can be light weight, easy to handle and extremely sturdy.

Other Factors
Other factors such as warranty, safety, color, storage size, delivery, and assembly should also be considered in your decision.

 

If you have some time, please give us a call so that our representatives can understand your needs and make some recommendations. 800-869-5248

Assembly

Most tables require assembly, however a few models come fully assembled and some models require less time for assembly. Please give us a call if you would like to discuss assembly in more detail.

Does my Table Tennis Table include a net?
Yes, all of our tables come with high quality net sets (except for the conversion tops, which require a net and post set).


Delivery Information


Please see our Policy page for a full description of delivery information.

 

Sales Tax

Will I be charged sales tax?

Only orders which will be delivered in NY will be charged sales tax.

Ordering

Where is my order?

In the minutes following the placement of your order, you will receive an email confirmation. After several days reply to the email confirmation to request the status of your order.

How much does it cost to ship my order?
All table tennis table prices include free CURBSIDE shipping to most mainland Continental USA addresses, however there may be additional charges for special delivery situations, such as NY City Metropolitan Area, island delivery, and some remote areas. We will contact you prior to shipping if any additional charges are necessary.

How long does it take to get my order?
Most accessories are shipped within 1 to 2 business days via US Priority Mail. The transit time is 1 to 4 days. A few of our suppliers ship via UPS or FedEx and these transit times vary from 2 to 6 days.

If you require a package by a specific date, please call to discuss alternative products or expediting the shipping. Tip: FedEx and UPS deliver during the day. If you don't expect to be home, have your equipment delivered at work or leave a note requesting that the package be left even though noone is home!

General

How do I contact Total Table Tennis?

Please call us at 800-869-5248.


My friend doesn't have access to the web, can he still deal with your company?
Sure thing! We have a phone line for orders (800-869-5248) and fax (315-655-2033).


What are your business hours?
8:00 - 8:00 Mon. - Fri. (Eastern Time)

How do I know if you have it in stock?
We make every effort to assure that our site only offers items which are instock. If an item determined to be out of stock after the order is placed, you will be contacted with alternatives.

Do you ship to my country?
Yes, we ship World Wide…however, our free shipping policy does not apply to international orders and it must be done by phone so we can quote any additional shipping fees. If you place an out-of-country order online, we will automatically add all additional charges on a different charge which is nonrefundable, so it is best to call and get a quote.

Are your prices really that good?
Total Table Tennis takes pride in offering the best equipment and the best service and the best prices.