How to Choose a Table

Playing Surface
The most important factors in selecting a table are how well the surface plays and the strength of the frame. If you buy a sturdy table that plays well you will enjoy many years of trouble-free play. How well the table will play is based on the strength of the apron (the steel or wood frame that supports the top), the density of the top, and the thickness of the playing surface. For both indoor and outdoor tables, we strongly recommend purchasing a table with an apron. With exception of the lowest price Prince and Butterfly models, all of our tables have an apron. There is one brand that only adds an apron to their highest price models. We no longer carry that brand.

The more dense the surface and the thicker the top, the better the play. For indoor tables we recommend a top made of medium or high-density fiberboard with a thickness of 5/8” (16mm) or thicker. For outdoor tables, the tops will be thinner, however the density and thickness rule still applies. The best playing outdoor models have a synthetic laminate top (Cornilleau and Butterfly). Even though these tops are very thin, they are properly supported and extremely dense. Next is the Prince Advantage with a ½” Compreg® top and the Stiga models with a ½ MDF core clad in aluminum. The other approach to outdoor tops is to use a very thin wood core (¼” thick) with and internal frame, in lieu of an apron and clad in aluminum. We do not carry tables manufactured with this approach.

Frame Style
Frame strength is import for any table, and especially important for tables that will receive heavy use or use by children. Additionally, tables that are folded and moved frequently, such as outdoor tables should also have a sturdy frame. Frame styles include stationary tables, tables that are joined in the middle and share four casters, and tables that are two separate pieces each with their own set of four casters. All of the "rollaway" tables have wheels for easy moving.

Other Factors
Other factors such as color, storage size, delivery, and assembly should also be considered in your decision.

If you have some time, please give us a call so that our representatives can understand your needs and make some recommendations. 800-869-5248

Assembly

Many Table Tennis tables are ready to play in minutes. No tools are required. QuickPlay™ and Fast Set™ Tables require very little assembly. "From Box To Play In Three Minutes or Less". Unless specified tables require some assembly (1 hour for 2 people)

Does my Table Tennis Table include a net?
Yes, all of our tables come with high quality net sets (except for the conversion tops, which require a net and post set).

Delivery Information

Curbside shipping
All table tennis tables include free CURBSIDE shipping within the USA (Continental). Delivery will be done by a 48' tractor/trailer (a big truck). Total Table Tennis will NOT be responsible for inaccurate or undeliverable addresses. Your shipping address must be able to accommodate the 48' truck. Please contact us if you have any doubts.

The delivery person requires your assistance in unloading your table, and leaves the table at the curbside. Any additional services, such as two-person delivery or inside delivery are not included in the price of the table. The cost of these additional services varies from city to city. They usually cost between $75.00 and $150.00 extra. You may purchase these additional services directly from the shipping company when they call you for an appointment. You would pay them directly for the additional service.

BEFORE signing the delivery receipt
The manufacturer and shipping companies do their best to ensure that your table arrives on time and without any damage. However, sometimes, damage does occur in shipping.
It is therefore very important that you inspect the table before signing the delivery receipt. Take your time when you receive the table, and make sure you are satisfied before signing. Once you sign, you have absolved the shipping company of any responsibility and it is almost impossible to have a claim honored.
If there is a problem, make sure the driver clearly writes the problem on the delivery receipt (this will be very useful if a shipping claim must be made), and please contact us as soon as possible.

When will I get my table?
Tables are shipped directly from the warehouse to you by freight line. The table should reach the terminal nearest to you within one to two weeks of being shipped (this time frame varies depending on location). Once the table reaches this terminal, the shipping company will call you to set up a delivery appointment. They deliver during the business week (Monday through Friday, excluding holidays) and require a four hour shipping window for the appointment (for example 8:00 a.m. - 12:00 or 2:00 p.m. to 6:00p.m.). Someone must be present for the delivery.

What is the status of my order?
In the minutes following the placement of your order, simply reply to the email confirmation you received and we will let you know the current status of your order.

What about my other stuff?
All orders for rackets, balls, and other accessories will be shipped separately via UPS or FedEx.

Sales Tax

Will I be charged sales tax?
Only orders which will be delivered in NY will be charged sales tax.

Ordering

Where is my order?
In the minutes following the placement of your order, you will receive a confirmation e-mail with your order number. Just reply and we will send you all of the tracking information. In the unlikely case that you didn't receive a confirmation e-mail, please contact us immediately.

How much does it cost to ship my order?
FREE!!!

How long does it take to get my order?
Please scroll down to our delivery section.... Tip: FedEx and UPS deliver during the day. If you don't expect to be home, have your equipment delivered at work or leave a note requesting that the package be left even though noone is home!

Products

What is the difference between speed glue and regular glue?
Regular glue is made just to assemble paddles. Speed glue is made for players who are looking for more speed, so they use speed glue to make the rubber faster, however they have to re-glue their rubber every 3 to 6 hours depending the kind of glue they are using. For more information on Speed Glue.

What's the difference between "flared-legend" and "flared-master"?
Stiga offers two types of flared handles. Legend is wider than Master.

General

How do I contact Total Table Tennis?
Please see our contact page.

My friend doesn't have access to the web, can he still deal with your company?
Sure thing! We have a phone line for orders (1-800-869-5248) and fax (1-315-662-7441).

What are your business hours?
8:00 - 8:00 Mon. - Fri. (Eastern Time)

How do I know if you have it in stock?
Our shopping cart only offers items for which we have stock. If an item determined to be out of stock after the order is placed, you will be contacted with alternatives

Do you ship to my Country?
Yes, we ship World Wide…however, our free shipping policy does not apply to international orders and it must be done by phone so we can quote any additional shipping fees. If you place an out-of-country order online, we will automatically add all additional charges on a different charge which is nonrefundable, so it is best to call and get a quote.

Are your prices really that good?
Total Table Tennis takes pride in offering the best equipment and the best service and the best prices. Please see our guarantee.

Security

Is it safe to order through your web page?
We offer a secure order form. The secure server encrypts the confidential information before it is sent to us. Check out our security page for details.

What about giving out my credit card information?
If you feel uneasy about using your credit card online, you may call or fax in your order.

Where can I get more information about this?
Please surf to our security page for more information and to test our security certificate here.